The finest Feather Flower for your Magic - Feather Flower Lab. Secret Garden

Shipping & Payment

Procedure of Shopping

Order
Select the options of the products and add them into your shopping cart. If you would like to request something which is not in the regular options, please fill in the comment field.
Go to checkout and select the shipping and payment method. You can change your billing and shipping address, redeem coupons, and add some comment in this procedure.
Confrimation
Order Confirmation E-mail
(automated e-mail)
Please confirm your order carefully.
(You can change or correct it before the delivery. Please inform us as soon as possible in such a case.)
Payment
Final Order Confirmation E-mail
(We will let you know the details about your payment method.)
Please complete the payment within 7 days.
Payment Confirmation E-mail

* Feather Flower products will be made after we confirm your money transmission.

* In the case we need to make a trial model for you, the price will be decided after the model is completed. You can pay for it after that.

* If you choose PayPal as your payment method, we will send you a money request from our PayPal account. If you are using the different e-mail address, please write about it in the comment field.

Shipping
We will ship you the products in a couple of days if they are in stock. And we will let you know the tracking codeof the package.
Back-ordered items (most of Feather Flower products) will be made after we comfirm your payment. We will ship them wight after they are completed let you know the tracking codeof the package.

Payment Method

Domestic:
Bank Transfer (Japan Post Bank)
Overseas:
PayPal (You will be required 3% Handling charge from us.)

* Remittance charge and lifting charge would be borne by you.

* You can use credit card payment if you get PayPal Personal account. You do not need to pay additional charge except our request and can complete the payment safely. Please refer the details at PayPal website clicking the following banner. If you live in Japan please choose the domestic payment methods.

Sign up for PayPal and start accepting credit card payments instantly.

* We ask that all payments for purchases be completed in advance. Please complete the payment within 7 days after you get the Final Order Confirmation, otherwise your order is canceled without notice. And the remittance charge and shipping fee would be borne by you. The price includes sales tax. You will be required 3% Handling charge from us.

Shipping

For Domestic shipping, we use Yamato Transport Co., Ltd. EMS is used to overseas shipping.

* If you prefer express mail service, please pay the actual shipping fee.

* The products are sometimes in recycled package.

* Sending by Kuroneko Mail-Bin cannot be guaranteed when it is damaged.

No Refund

All sales are final unless products are defective or damaged. We will not replacement the products either.

If you have some questions about our products, please contact us to get more details to avoid having ones which is different from your thought. You can cancel your order before it is shipped from us.

If you find some damages on the products, please let us know and then send them back in next seven days. We will replace them to proper ones and give you back the shipping fee. However the package is send by Kuroneko Mail-Bin it cannot be in this case.

Copyright © Secret Garden. All Rights Reserved